Shipping and Delivery Policy


Shipping and Delivery Policy :


At Castal, we strive to provide our customers with a smooth and fast shopping experience — from the moment an order is confirmed until it is delivered. This policy outlines the terms and procedures related to shipping and delivery for all orders placed through our website.


1. Shipping Areas :


We offer shipping and delivery services to all regions and cities across the Kingdom of Saudi Arabia. We are continuously working to expand our delivery coverage to include additional areas within the Kingdom and internationally in the future.


2. Delivery Time :


  • Within major cities: 2 to 4 business days.
  • Other areas: 3 to 5 business days, depending on the customer’s location and the shipping company.

Please note that delivery times may vary during promotions, official holidays, or unforeseen circumstances.


3. Shipping Fees :


  • Shipping fees are calculated at checkout and displayed before payment.
  • We may offer free shipping for orders exceeding a certain amount, which will be announced on our website from time to time.


4. Order Tracking :


Once your order has been shipped, a tracking number will be sent to you via email or SMS, allowing you to monitor your order’s status through the shipping company. You can also track your order directly through your personal account on our website.


5. Delivery Delays or Failures :


If the shipping company is unable to deliver your order due to an incorrect address or lack of response, our support team will contact you to arrange a new delivery date or update the delivery details. Additional charges may apply, which will be borne by the customer.


6. Order Receipt :


Please ensure that the delivered products match the invoice upon receipt. If you notice any discrepancies or damages, kindly contact our customer service immediately.


7. General Notes :


  • The shipping and delivery process is considered complete once the recipient signs the delivery receipt.
  • Castal is not responsible for any delays caused by circumstances beyond our control, such as weather conditions or logistical restrictions.